Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues the same day you call. Our technicians carry common sensor parts on their trucks, so repairs typically take 30-60 minutes once we arrive. For emergency situations, we offer priority scheduling and can often be there within 1-2 hours. Sensor issues are one of the most common repairs we handle, and our team has extensive experience quickly identifying whether it's a simple alignment problem, dirty lenses, wiring issues, or a sensor that needs replacement.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems can stem from several sources. The most common cause is misalignment—even a small bump can knock sensors out of position. Dirty or obstructed lenses are another frequent culprit, as dust, cobwebs, or debris can block the infrared beam. Wiring problems from age, pest damage, or weather exposure can interrupt the signal. Direct sunlight can sometimes interfere with the sensors, creating false obstruction readings. Finally, the sensors themselves may fail after years of use. During our service call, we'll identify the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations to fit your budget. We partner with trusted financing providers to offer plans with competitive rates and terms ranging from 12 to 60 months. Many customers qualify for low or no-interest promotional periods. We can discuss financing options during your free estimate appointment and help you find a payment plan that works for your situation. Our goal is to make quality garage door installation accessible to every homeowner.

Question 4

What's included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers both parts and labor on all new installations. This means if any component we installed fails due to manufacturing defects or workmanship issues, we'll repair or replace it at no cost to you. The warranty covers the door panels, springs, cables, rollers, hinges, tracks, and opener components. We also include a 1-year warranty on all repair work. This warranty is fully transferable if you sell your home, adding value to your property.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door takes 4-6 hours. This includes removing your old door, installing the new door and all hardware, setting up the opener, programming remotes, and conducting safety tests. More complex installations with custom doors or additional features may take longer. We always aim to complete the job in one visit, and we'll give you a more accurate time estimate during your consultation.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! We provide full commercial garage door services including installation, repair, and maintenance for businesses throughout the Triangle area. We work with rolling steel doors, sectional doors, high-speed doors, fire-rated doors, and loading dock equipment. Our commercial team understands that downtime means lost revenue, so we offer priority scheduling and after-hours service to minimize disruption to your operations.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We're not locked into any single manufacturer, which means we can recommend the best door for your specific needs and budget. Whether you want an insulated steel door, a carriage house style, or a modern aluminum and glass door, we have access to the full range of options and can help you find the perfect fit for your home.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for most residential garage doors. Regular service extends the life of your door, prevents costly emergency repairs, and ensures safe operation. During a maintenance visit, we inspect all components, lubricate moving parts, adjust spring tension, tighten hardware, and test safety features. If you use your garage door more frequently than average (such as for a home business), semi-annual service may be beneficial.

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